At bigbunny, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your own data. By using our platform, you agree to the practices described here. If you have any questions, you can reach our support team at [email protected] or visit our FAQ page.
When you register on bigbunny, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification. We also collect transaction data such as deposit and withdrawal records, game activity logs, and device information including your IP address and browser type. This information is necessary to operate your account, process payments in Philippine pesos, and comply with our legal obligations under Philippine law. We may also collect information you provide when you contact our support team, such as the content of your messages and any attachments you send. All data collection is limited to what is genuinely needed to deliver a safe and reliable gaming experience.
Your personal data is used to create and manage your bigbunny account, verify your identity and age in line with Philippine gaming regulations, and process deposits and withdrawals in Philippine pesos. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Game activity logs help us improve the platform experience and resolve any disputes that may arise. We may use your email address or mobile number to send you important account notifications, such as transaction confirmations or security alerts — we do not send unsolicited marketing messages without your consent. All data use is governed by applicable Philippine law, and we review our practices regularly to ensure they remain compliant and proportionate.
bigbunny does not sell your personal information to third parties for marketing or advertising purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and IT infrastructure providers — all of whom are bound by strict confidentiality obligations. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. Any third party that receives your data is required to handle it in accordance with standards consistent with this Privacy Policy.
As a registered player on bigbunny, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of data processing or request that we restrict how we use your information while a complaint is being investigated. To exercise any of these rights, simply contact us at [email protected] with your request and we will respond within a reasonable timeframe. Please note that some data may need to be retained for legal or regulatory compliance purposes even after an account is closed. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to satisfy anti-money laundering requirements. Game activity logs may be retained for a shorter period unless they are relevant to an ongoing dispute or investigation. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you would like more specific information about how long a particular category of data is held, please contact [email protected].
bigbunny uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us identify which features are most useful to Filipino players and where improvements can be made. We do not use cookies to serve third-party advertising or to track your activity on other websites. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use bigbunny after being informed of our cookie practices, you consent to their use as described here.
Quick answers to what our players ask most about data and privacy on bigbunny
If you have any concerns about how bigbunny handles your personal data, our support team is ready to assist. You can also review our full Terms and Conditions or visit the FAQ for more information about your account.